Privacy Policy — rana88

This Privacy Policy ("Policy") is issued by rana88 ("we", "us", "the Platform", "the Operator") and applies to all personal data collected from individuals ("you", "the User", "the Player") who access, register on, or otherwise interact with the rana88 platform at rana88.lat and any associated subdomains or applications operated by rana88.

rana88 is committed to handling your personal data with the utmost care, transparency, and respect. This Policy describes in plain terms what data we collect, why we collect it, how it is used, who may access it, how long it is kept, and what choices you have regarding your own information. We encourage you to read this Policy in full before creating an account or depositing funds.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference. In the event of any conflict between this Policy and those documents, this Policy governs all matters relating specifically to personal data and privacy.

rana88 collects personal data that is necessary to operate a safe, compliant, and high-quality gaming and betting service. The categories of personal data we collect are set out in the table below.

rana88 collects personal data through several distinct channels. Understanding these channels helps you make informed decisions about the information you share with us.

• When you complete the account registration form, including your name, date of birth, mobile number, and email address.
• When you submit KYC verification documents such as a National ID card, passport, or proof of address.
• When you contact the rana88 customer support team via live chat or email, the content of those communications is recorded.
• When you set responsible gaming preferences such as deposit limits or cooling-off periods within your account settings.
• When you initiate a deposit or withdrawal transaction via bKash, Nagad, Rocket, Upay, or any supported bank or card method.

• Technical data including your IP address, device identifiers, browser type, and operating system is collected automatically each time you connect to rana88.lat.
• Session data recording your navigation path, game launches, bet placements, and time-on-platform is logged automatically by rana88's platform infrastructure.
• Cookies and similar tracking technologies collect usage data as described in Section 7 of this Policy.

• Identity verification providers may confirm or supplement the identity information you provide during KYC verification.
• Payment service providers including bKash, Nagad, Rocket, and banking partners may transmit transaction confirmation data to rana88 to verify deposit and withdrawal status.
• Fraud prevention and anti-money-laundering screening services may provide risk-indicator data associated with your registration details.
• Game studio providers such as Evolution Gaming and Ezugi may transmit game session logs relating to rounds played within their live dealer environments.

rana88 uses the personal data it collects only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The principal purposes for which rana88 processes personal data are as follows:

• Account management: Creating, maintaining, verifying, and operating your rana88 player account, including processing your login credentials and managing your account preferences and responsible gaming settings.
• Service delivery: Processing your deposits and withdrawals, crediting winnings, applying bonuses, and making the full range of rana88 games and betting markets available to you.
• Identity and age verification (KYC): Verifying that you are at least 18 years of age, that your identity matches the details provided at registration, and that your payment methods are legitimately owned by you.
• Legal and regulatory compliance: Meeting anti-money-laundering (AML) obligations, fulfilling any applicable reporting requirements, and responding to lawful requests from competent authorities.
• Fraud prevention and platform security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, collusion, and other forms of prohibited activity that could harm rana88 or other players.
• Customer support: Responding to your queries, resolving disputes, processing complaints, and ensuring that the support team has the context needed to assist you effectively.
• Responsible gaming: Monitoring your gaming activity for indicators of problem gambling behaviour and, where appropriate, applying responsible gaming interventions in accordance with our Responsible Gaming Policy.
• Service improvement and analytics: Analysing aggregated and anonymised usage data to understand how the platform is used, identify areas for improvement, and develop new features and game offerings that better serve Bangladeshi players.
• Marketing communications (where consented): Sending promotional offers, bonus notifications, and news about new games or features to players who have opted in to receive such communications. You may withdraw this consent at any time.

rana88 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

rana88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data may be shared with carefully selected third parties only where doing so is necessary to operate the rana88 service, comply with legal obligations, or protect the platform and its users from harm. The categories of third-party recipients are described below.

To process deposits and withdrawals, rana88 shares the minimum necessary financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks (Visa, Mastercard). These partners are contractually bound to use your data only for payment processing and not for any secondary purpose.

rana88 uses specialist third-party KYC providers to verify player identities and ages. Document images and personal details submitted during verification are shared with these providers solely for the purpose of verification. All KYC providers used by rana88 are required to meet stringent data security standards.

Live dealer game studios including Evolution Gaming and Ezugi, and RNG game providers such as Pragmatic Play, NetEnt, Microgaming, and Spribe, may receive session identifiers and account reference data necessary to launch games within their environments. These studios do not receive your full personal profile.

rana88 uses third-party fraud detection and anti-money-laundering screening services to identify suspicious activity. These services may receive technical data (IP address, device fingerprint) and account data to perform risk assessments.

rana88 may disclose personal data to law enforcement agencies, courts, or government authorities where required to do so by law, court order, or in the legitimate defence of legal claims.

rana88 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the platform correctly, remember your preferences, analyse usage patterns, and protect the platform from fraudulent access. The types of cookies used on rana88.lat are described below.

You may control cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent the platform from operating correctly. Analytical and functional cookies may be disabled without affecting core account and gaming functionality.

rana88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active accounts: Personal data associated with an active player account is retained for the full duration that the account remains open and for a minimum period of 5 years following account closure, in order to meet anti-money-laundering record-keeping obligations.
• KYC documents: Identity verification documents (National ID, passport copies, utility bills) are retained for a minimum of 5 years after the end of the business relationship, in accordance with AML requirements.
• Transaction records: Deposit, withdrawal, and bet history records are retained for a minimum of 5 years to support dispute resolution, regulatory reporting, and fraud investigation.
• Support communications: Live chat transcripts and email correspondence are retained for a period of 3 years from the date of the communication, or longer if the communication is relevant to an ongoing dispute or legal proceeding.
• Technical and usage data: IP logs, session data, and analytical data are retained for up to 24 months from collection, after which they are deleted or irreversibly anonymised.
• Self-excluded accounts: Where a player has requested permanent self-exclusion, sufficient data is retained to prevent re-registration during the exclusion period, even if the account is formally closed.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

rana88 respects your rights over your personal data. Subject to applicable law and certain exceptions (such as where retention is required for legal compliance), you have the following rights in relation to the personal data rana88 holds about you:

• Right of access: You may request a copy of all personal data rana88 holds about you. Requests will be responded to within 30 days.
• Right to rectification: If you believe any personal data rana88 holds about you is inaccurate or incomplete, you may request that it be corrected. Minor account details (email address, mobile number) may be updated directly within your account settings.
• Right to erasure: You may request that rana88 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to rana88's legal retention obligations.
• Right to restrict processing: You may request that rana88 temporarily suspend the processing of your personal data while a rectification request or objection is being assessed.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for the data you provided to rana88 under a consent or contractual basis.
• Right to object: You may object to the processing of your personal data where rana88 relies on legitimate interests as the legal basis. You may also object to direct marketing processing at any time.
• Right to withdraw consent: Where rana88 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

rana88 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the rana88 platform.
• Encryption at rest for sensitive data categories including KYC documents, financial account details, and password credentials (stored as irreversible cryptographic hashes — never in plain text).
• Role-based access controls ensuring that rana88 staff may only access personal data that is strictly necessary for their specific job function.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Firewall protection, intrusion detection systems, and DDoS mitigation at the network level.
• Mandatory security training for all rana88 staff who handle personal data.
• Incident response procedures, including a data breach notification process, to ensure that any confirmed breach affecting player data is communicated promptly.

rana88 is strictly an adults-only platform. Access to and use of the rana88 service is prohibited for any individual under the age of 18. rana88 does not knowingly collect personal data from individuals under 18 years of age.

If rana88 becomes aware — through KYC verification, parental notification, or any other means — that an account has been registered by or on behalf of a person under 18, rana88 will immediately suspend the account, void all associated bets and winnings, return any real-money deposits (where the source of funds can be verified), and permanently delete all personal data associated with that account to the extent permitted by law.

If you are a parent or guardian and believe that a minor in your care has registered an account on rana88, please contact our support team immediately at [email protected] (plain text — not a clickable link). We will investigate and take appropriate action without delay.

rana88 operates a platform that serves players primarily located in Bangladesh. Some of our third-party service providers — including game studio operators such as Evolution Gaming and Ezugi, and certain cloud infrastructure and KYC verification providers — may be located in or operate servers in countries outside Bangladesh.

Where personal data is transferred to a third party located in another country, rana88 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy. These safeguards may include contractual clauses that impose data protection obligations on the recipient, or the selection of providers located in countries recognised as providing an adequate level of data protection.

By creating a rana88 account and using our services, you acknowledge that your personal data may be processed in countries outside Bangladesh as described in this section, subject at all times to the safeguards and commitments set out in this Policy.

The rana88 platform may from time to time contain references or links to third-party websites, game studio environments, or payment portals that are not operated by rana88. This Privacy Policy does not apply to those third-party services, and rana88 is not responsible for the privacy practices of any external operator.

When you leave the rana88 platform and access a third-party service — for example, when completing a bKash or Nagad transaction via that provider's own interface — you are subject to the privacy policy of that third party. rana88 encourages you to review the privacy policies of any third-party service you interact with in connection with your rana88 account.

rana88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform that affect how personal data is handled. When material changes are made to this Policy, rana88 will notify registered players via the email address associated with their account and will update the "Last updated" date displayed at the top of this page and in the sidebar table of contents.

Your continued use of the rana88 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this Policy, you should cease using the platform and may request account closure by contacting the support team.

We recommend that you review this Privacy Policy periodically — at least once every six months — to stay informed about how rana88 is protecting your personal data. All previous versions of this Policy are available upon request by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rana88 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

For urgent matters relating to suspected unauthorised access to your account, account security, or data breach concerns, please use the live chat function available within your account dashboard for the fastest possible response.